Refund Policy

1. How you pay

• All Qualify plans are sold through Google Play billing. The price, billing period and what each plan includes are shown in the App and on the Google Play payment screen before you confirm.
• Google processes your payment. Qualify never receives your card, UPI or bank details.
• We recommend trying Qualify's free features first to make sure it suits your preparation.

2. Free trials

If a plan includes a free trial, the trial length is shown before you start it. You will be charged automatically when the trial ends unless you cancel in Google Play at least 24 hours before it ends.

3. Cancelling a subscription

• Open the Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Qualify → Cancel subscription.
• Cancelling stops the next renewal. You keep access to paid features until the end of the period you have already paid for.
• Uninstalling the App or deleting your Qualify account does not cancel a subscription.

4. Our refund rules

Payments are non-refundable once a billing period has started, including for unused days, partial periods, unused tests or if you stop using the App. We will, however, give a full refund if:

• you were charged more than once for the same purchase;
• you were charged for a renewal after cancelling before the renewal date;
• you paid but the plan was never activated on your account because of a fault on our side that we cannot fix; or
• a paid feature does not work for you because of a fault on our side and we cannot fix it within a reasonable time.

Please contact us within 7 days of the charge.

5. Refunds from Google Play

Within 48 hours of a purchase, you can also ask Google for a refund directly through Google Play's refund page. Google decides these requests under its own policies. If Google refunds a purchase, the related plan is removed from your account.

6. How to ask us for a refund

Email help@vidyahq.com with the subject "Qualifyrefund" and include:

• your registered email address or phone number;
• the plan you bought and the purchase date;
• your Google Play order number (it starts with "GPA." and is in your Google Play order history or the receipt email); and
• the reason for the request.

We reply within 3 business days. Approved refunds are issued through Google Play to your original payment method and usually appear within 5–10 business days, depending on your bank.

7. Your legal rights

Nothing in this policy affects your rights under the Consumer Protection Act, 2019 or other applicable law in India. See also our Terms & Conditions and Privacy Policy.